Sr. Manager, Voice of Customer

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Continuous Improvement: Stay up-to-date on industry trends and best practices in customer research, design thinking, and UX/UI to continuously refine approaches. Bachelor's degree in a relevant field such as Marketing, Product Design, or Business Management. Proven experience in customer research, user experience design, or a related field. Strong analytical skills with the ability to interpret data and generate actionable insights. Excellent communication and presentation skills to share insights and recommendations with various teams, including senior leaders, with a focus on creating compelling stories that lead to action. Experience working with product design teams, influencing design decisions based on customer insights. Familiarity with tools like user testing platforms, wireframing, prototyping, and analytics tools (e.g., Figma, Adobe XD, Google Analytics, Looker). Ability to work in a collaborative environment and influence cross-functional teams without direct ownership of the product. Experience with agile methodologies and working in fast-paced, iterative environments. Experience with top tier consulting companies. Familiarity with A/B testing, customer journey mapping, and other advanced UX research techniques. 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